We all have heard about surge pricing, and sometime we have been through it, but this man in Toronto experienced the extreme example of surge pricing.
The unidentified man wanted to go five miles at a peak time ― a ride that should have cost about $12-16 at most.
Instead the man was charged 18,518.50 Canadian dollars (U.S. $14,401.25), according to the bill which was posted by his friend in Twitter.
At first Uber insisted that the bill was legit and asked the man to pay the complete amount and denied refund to the man.
Uber only agreed to refund the amount when the friend of price-gouged passenger, Emily Kennard, posted the picture of bill in Twitter.
An Uber spokeswoman admitted the massive charge did happen and said the company has since decided to refund it, according to a statement it gave.
“There was an error here and it has been resolved. We have provided a full refund to this rider and apologized to him for this experience. We have safeguards in place to help prevent something like this from happening, and we are working to understand how this occurred.” Uber spokeswoman said.